App Profile: MyWellCare

Arjay_Bob

Rating: 1/5

I have WellCare Classic Medicare PDP, and I have an account with a login. The first thing I noticed with the app is it didn’t give me a login option. It wanted to walk me thru state, type of plan, etc. BUT — the list of states DID NOT INCLUDE my state!! So I had no way to access my account with the app on my iPhone! Unbelievable! It is barely better on the website on iPhone — requiring the same info multiple times, and then I still couldn’t get the pricing. I called Customer Service, 3 different reps, 31 minutes before I got the answer I needed. Even then, the rep couldn’t explain why the copayment this month, July, is 3x as much as the copayment in January. All in all the app is a disaster, the web access on iPhone is better but not very good, the telephone rep experience was still better but not great. When I used CHAT a couple of months ago, that was the best. The customer service people both voice and chat were very pleasant and helpful, but they are limited to the info available to them through the WellCare information systems. WellCare has a long way to go before they will be providing a uniformly excellent customer interface.

SPayne4

Rating: 1/5

I’m so unhappy with WellCare altogether. This app especially it always says unable to connect to server. Try again later. I’ve tried multiple times. Even reset password in case I was messing that up but that didn’t help any. So disappointed in myself for letting a sales agent convince me into switching to this insurance company!! Try calling and get switched to multiple people ( none of which speak very fluent English) every time it’s a hour or two on phone and never get anything answered. I finally asked my dr. To call them to get my questions answered, my dr. Said it’s no wonder why you got fed up with them. If I could rate this ZERO I would

DDDDDDD3178

Rating: 1/5

I can’t believe that any company would put an app on the App Store that is as bad as this one. Simply logging in is more challenging than it should be. Once logged in, you would think it would know you, know what kind of plan you have and show you some useful information like what is the price for a medicine based on the stage you are in, or maybe what are lower priced alternatives to a medicine you are using. But alas, you never get to that point. Pull this app from the App Store and start over.