Zipjet powered by Laundryheap

Since Launrapp bought zipjet it has been a disaster, first time ordering in the new app and the order never arrives, customer support can’t contact the driver and they tell me that it’s not gonna be delivered that day without being able to tell where my order is!!! No clue, nothing they just told me that it “should be in the van”. Next day I book delivery and it’s an hour late in the night again not being able to guarantee me that my order is going to be 100% delivered. After all this they didn’t even give me a full refund, just 50% of my money. I HIGHLY DISCOURAGE EVERYONE FROM USING THIS APP THAT CALLS ITSELF A COMPANY. Save your time and money. UPDATE: They failed to deliver my trousers again!!! They don’t have a clue where they are.....

After reading the reviews I was sceptical, however I honestly can’t fault zip jet. Collected my items on time, I was charged as estimated, and the communication was good throughout! Both my coats came back perfectly. Will use again and recommend.

This was my first time using the app, and will without a doubt be the last time. Not only do they not give you a fixed price before your items are delivered, but they then tell you that a receipt will be sent over to your email once they receive your items. The only receipt they sent was a count of the items I sent them, with no price. Not sure what they expect me to benefit from this since I obviously already know what I sent them. I received my order 3 days later with a 105 pound receipt. I called the center twice to understand how the bill could get so high and the lady on the phone could not be more useless. The only thing she could say was that she was sorry for MY confusion and the problem was not solved. They charged me 15 pounds for a ‘folded laundry bag’ that I never even asked for and only put 2 towels in it. I would’ve much rather they charged me 2.50 for the two towels rather than 15 pounds for an unwanted bag. TERRIBLE APP. DO NOT RECOMMEND