Dialpad

This is the WORST phone system I have EVER worked with. I’d rather have a rotary phone instead of this system. Our company changed over two years ago and it has been a nightmare ever since. Phone calls don’t get routed correctly, there’s a delay in every phone call. About 1 out of 10 calls we try to place within the system don’t go through. There is no handset, just a computer app and headset. The mobile app is terrible. For example, if a call comes in your DialPad app, it will show in your call log on your iPhone. If you decline a call, it shows as a missed call on my iPhone not on the app; very frustrating and confusing. The speaker option on iPhone works about 20% of the time. The computer app constantly changes settings on its own. The list goes on. The ONLY advantage to this phone system is we can look up anyone in the company across the country and call them or message them. That said, once you find them in the system you have to hope the call actually goes through in less than three attempts. If it does you’re lucky. These are NOT issues happening just at my location, same thing in each of our stores nationwide. If you’re looking to replace your existing phone system, I urge you to do more research before deciding on DialPad!

My experience with Dialpad's customer service was, without a doubt, the worst I've ever had. It all started when I simply asked for assistance with my account. During my free trial, I noticed I was being charged for international calling, even though I was supposed to be on the free trial. I knew this wasn't right, and I wanted to understand their pricing structure once the trial ended. To my shock, the customer service representative's response was to yell at me and dismiss my concerns. I even raised my voice in frustration after his unhelpful attitude. It's worth noting that this whole ordeal began because I wanted clarity on charges while on a free trial. The representative's statement that I "couldn't get cancer because it was free" was not only unprofessional but completely irrelevant to my inquiry. Despite explaining my concerns multiple times, he continued to yell and belittle me for worrying about charges during the free version. While I acknowledge that Dialpad's software is neat, I cannot stress enough how horrendous their customer service was during this interaction. I would genuinely hesitate to entrust my business operations to them, especially if my call center or operations rely on their services. It's truly disappointing because their software is decent, but their customer service is the worst I've ever encountered. My advice would be to steer clear.

I took over management of some family property when my dad passed away. As part of the updating, I got rid of the old landline number, but I did not want to give out my personal cell or carry two phones around. Dialpad was a perfect solution, giving me a dedicated business number for tenants and contractors to call or text and allowing me to use the ap on my personal phone with a dedicated ringtone. We live in a rural area and cell service is often disrupted but I have not experienced that with Dialpad. I get all calls, texts and messages immediately and sound quality has always been good, but updates in the past months have improved call quality to a level I have to call excellent. This is a convenient, reliable and affordable tool for any small business manager or owner.