App Profile: Aircall
Android / Games / Puzzles
Aircall
Installs:
Rating:
2.79
Total Reviews:
148
Top Countries:
FR, GB, AU
< $5k
/mo
< 5k
/mo
Reviews: What People Think About Aircall
Pinion Pine Music
Rating: 3/5
Aircall is pretty good but not great. Its shortcomings are very large. To begin, the interface between the desktop app (Mac OS and Windows, I’ve used both) and the phone is stellar. It works almost exactly how it should. You complete one action on the web and you can see it on your phone right away. I can call and text with a specific number. The things the app does, it does well. But what it does lack is the ability to send/receive photos. I use this for work at a SaaS and my clients are CONSTANTLY sending me screenshots, videos, voice messages and so on. The fact that it’s 2023 and Aircall is still dragging their feet on overcoming this key challenge shows that their product team is out of touch with their users. They just released a new version where you can add tags to your calls and organize them. I don’t know where they thought prioritizing this over sending media messages was a good idea but it wasn’t. What a waste of their programmer’s and product team’s time. As such, my company’s is actively looking for options that support media messages.
PatBolton12
Rating: 2/5
If you're considering this app, check Vonage instead. Currently use both and have had Vonage for 11 years and Aircall for 2 years.
If you actually use the phone Aircall will be more of a nuisance.
1. **Message Loading Delays**: When you receive a notification for a new message, you tap on it expecting to see the content immediately. Instead, you're left waiting for what feels like an eternity - often up to 10 seconds or more - for the message to actually load. This delay is not just inconvenient; it's a real productivity killer. In a fast-paced work environment, every second counts, and waiting this long to respond to messages can lead to missed opportunities or delayed responses.
2. **Call Failure and Reconnection**: Another frustrating aspect is the call functionality. If a call fails or gets dropped, you're often unable to redial immediately because the system incorrectly indicates that you're still on a call. This bug forces you to wait or restart the app, which is not only annoying but can also lead to lost business or missed important calls.
These issues significantly detract from the overall usability of Aircall. For an app that's supposed to streamline communication, these delays and errors feel like a step backward. I hope the developers address these problems soon because the potential for Aircall is there, but the execution needs improvement.
DrewfromTexas
Rating: 2/5
I’ve used the product for some three years now to run my business. It looks great and has a very practical client interface. However, call quality is ABSOLUTELY ABYSMAL. No, there is no better way to put it (it could certainly be painted uglier, honestly). My business looks like a clown show because of this service. I have struggled to change, because it took much time and research to get here, and I don’t have the time to transition now. Constantly dropped calls, robotic voice, massive delays in audio, missed calls, complete silence - you name it! Of the many times that I approached the company for help, so you know what they told me? Sit at a desk and hardwire! I’m a real estate broker. Do you know what kind of ridiculous nonsense is this advice? Yeah, it’s crazy. If you have other options, do your best to implement them. This should be one of your last options.
About Aircall
Extend the Aircall desktop experience to mobile.
Trusted by 20K+ businesses, Aircall is more than a business phone; it’s an integrated customer communications and intelligence platform. Achieve more with virtual agents, AI-driven insights, and automation.
Extend your desktop experience to mobile
Stay connected with your team and customers, and keep your work flowing smoothly, no matter where you are, with the Aircall app for iOS.
Step away with confidence
Stay connected and respond to customers quickly, even when you're away from your computer. Receive instant alerts for voicemail, missed calls, text messages, and assignments with mobile notifications, so you'll never miss a thing.
Create work-life privacy and separation
Manage business calls conveniently from your mobile device, without exposing your personal phone number.
Keep productive on-the-go
Record calls, have notes automatically taken for you, and instantly track business conversations in 100+ CRM or Helpdesk integrations for attribution.
Faster response times
Are missed calls leading to missed opportunities? Instantly view and assign missed calls, texts, call back requests, and voicemails to teammates right from your mobile device.
Stay connected and in control
Get the best experience on mobile when you connect using a reliable WiFi network. In-app notifications will alert you to network, headset, or infrastructure problems, so you can adjust your setup or transfer your call to a GSM cellular network.
Aircall Features for iOS:
Business numbers
Select local, toll-free, mobile numbers or port existing numbers.
Phone controls
Mute, hold, transfer, and add to conference call.
Messaging
Send and receive SMS/MMS text messages.
Notifications
Respond faster and get alerted when a conversation comes in.
Availability settings
Manage when you're available for calls, especially on shared lines.
Unified view
Calls, texts, voicemails, and status logs are captured around the customer.
Call recordings
Capture and pause call recordings for quality assurance.
AI assist
Save time with automatic call summaries, transcriptions, and instant insights.
Integrations
Instantly record your conversation activity into your systems of record.
Contacts
Access your business contact information list on-the-go, from anywhere.
Assign to
Manage your inbox by assigning conversations to teammates.
Transfer to GSM network
Switch to cellular if your WiFi network connection is unstable.
Sign up for Aircall today
If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.
Trusted by 20K+ businesses, Aircall is more than a business phone; it’s an integrated customer communications and intelligence platform. Achieve more with virtual agents, AI-driven insights, and automation.
Extend your desktop experience to mobile
Stay connected with your team and customers, and keep your work flowing smoothly, no matter where you are, with the Aircall app for iOS.
Step away with confidence
Stay connected and respond to customers quickly, even when you're away from your computer. Receive instant alerts for voicemail, missed calls, text messages, and assignments with mobile notifications, so you'll never miss a thing.
Create work-life privacy and separation
Manage business calls conveniently from your mobile device, without exposing your personal phone number.
Keep productive on-the-go
Record calls, have notes automatically taken for you, and instantly track business conversations in 100+ CRM or Helpdesk integrations for attribution.
Faster response times
Are missed calls leading to missed opportunities? Instantly view and assign missed calls, texts, call back requests, and voicemails to teammates right from your mobile device.
Stay connected and in control
Get the best experience on mobile when you connect using a reliable WiFi network. In-app notifications will alert you to network, headset, or infrastructure problems, so you can adjust your setup or transfer your call to a GSM cellular network.
Aircall Features for iOS:
Business numbers
Select local, toll-free, mobile numbers or port existing numbers.
Phone controls
Mute, hold, transfer, and add to conference call.
Messaging
Send and receive SMS/MMS text messages.
Notifications
Respond faster and get alerted when a conversation comes in.
Availability settings
Manage when you're available for calls, especially on shared lines.
Unified view
Calls, texts, voicemails, and status logs are captured around the customer.
Call recordings
Capture and pause call recordings for quality assurance.
AI assist
Save time with automatic call summaries, transcriptions, and instant insights.
Integrations
Instantly record your conversation activity into your systems of record.
Contacts
Access your business contact information list on-the-go, from anywhere.
Assign to
Manage your inbox by assigning conversations to teammates.
Transfer to GSM network
Switch to cellular if your WiFi network connection is unstable.
Sign up for Aircall today
If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.
File size: 56801280
Launched countries: DKUSAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOEELVNIPYKHMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW
Minimum OS version: 16.1
Release Date: 1450212417000
Published by Aircall.io Inc.
Website url: https://aircall.io
Publisher country:
Related Apps
HubSpot
4.7/5
13k reviews
Dialpad
4.6/5
4k reviews
CRM sales tracker by Pipedrive
3.7/5
576 reviews
Intercom Conversations
2.5/5
109 reviews
FrontApp
3.5/5
136 reviews
JustCall - Cloud Phone System
4.4/5
1k reviews
Heymarket Texting for Teams
3.6/5
41 reviews
Gong.io
4.1/5
102 reviews
CloudTalk Go
2.4/5
15 reviews
Business Texting with Salesmsg
4.7/5
1k reviews