IDnow Online-Ident

Very disappointed. The agent spoke in a curt, dismissive tone—no courtesy or respect. But the worst part: during verification the agent had the ability to switch cameras on my phone and did it without asking, flipping from selfie to rear camera with zero warning or consent. That’s a total violation of my personal boundaries and basic privacy expectations. This is not okay. Any camera action should happen only after clear, explicit opt-in from the user and be announced out loud. Train your staff and fix your scripts. Bottom line: terrible experience, trust destroyed. I won’t use this service again and do not recommend it.

She was kind , spoke very slowly so I could understand everything . She was very much patient with me . Over all I had great experience and I am thankful for that .

Do not believe anything other than 1 star ratings. You will wait hours for someone to answer once you have connected and they disconnect immediately. I’ve found they only start answering close to the end of their business hours, only had people answer 15 minutes before day’s end, believe because it’s the end of business for them they answer to show metrics they have been working. There are bugs on their side, no sound from them, representatives are rude and unhelpful. By far the WORST app or service I’ve ever used. Anything other than 1 star ratings are fake reviews, I’m sure paid for by the company. AWEFUL experience.