First Federal Lakewood Mobile

Overall I am a fan of FFL. Good bank, solid people, I’m happy to bank with them. I have for decades. But this new mobile app? Whoever decided on this nonsense needs to be let go. It’s a poorly designed web application dummied into an “app” that is exponentially slower and more unreliable than what they had previously. Half the time if you log in it hangs on the pallid, unoptimized wool-sweater gray “Loading Accounts” screen (both in browser and the pseudo “app”). Web applications are the future … but this ain’t it. 90% of the banking I do is online and this absolute travesty of an attempt at modernity is reason enough to kick me towards Chase or HSBC completely. Profoundly frustrating.

Not the first time this has happened. My iPad is turned on for automatic updates. It shows that I am at 12.5 and the new updated app needs 13.0. But there is a button to update to an older version and it does nothing when pressed. So frustrating thinking of taking all my money out Of all my accounts!

I have been using this app for two years and over and there hasn’t been a single time I couldn’t log in. App is very simple to use. You see your accounts immediately you log in. Can’t go to the bank to deposit checks, just click on deposit at the base of the app and you can take a picture of your check and deposit it; remember to sign and write for mobile only at the back of the check though or your check will be in limbo for at least 3 days and come back failed. For those complaining about this app, you must make sure your log in credentials are spot on or else you won’t even get the opportunity to do a password reset. Hands down, one of the most efficient and secured mobile finance app out there.