USF Credit Union Mobile

8/3/20 USF FCU’s online banking system is currently having an outage. There should be a notification that says this somewhere, but the only error that pops up is one that states that my account is “restricted”. In order to learn about the outage, I had to call a customer service representative to learn that an outage was taking place and there was nothing wrong with my account. In the past two months I’ve had a lot of issues with this bank. I know that the pandemic does not make anything easier, but in times of crisis, people need to have access to their account. Due to this issue and others, I will closing my account and moving to another bank.

USF should consider reverting to the old app until the new one is tested. Problems include. 1 mobile deposit account options include accounts not supported by the app. Eg. only deposits to ck acts are permitted but savings and MM acts are included as deposit options. 2. There is no mention of a $5000 deposit limit even though there is a note that daily maximum deposits cannot exceed $100,000. 3. The error messages are useless stating only that the deposit was not successful. There really should be more specific error messages. Instead of time savings, I spent over an hour talking to associates, the concierge, an finally a VP who was able to convince the erstwhile IT department that my plight was indeed worth considering. It was only because of his executive intervention that the rouge IT department allowed my mobile deposit. Many thanks to a caring VP for his help in using the USF mobile app.

I’m a long-time account holder and app user. I liked the older version and felt it did need a sleeker look. I like the newer version but it does have its issues. I’m whelmed but not overwhelmed with the new design. Pros: - The UI is sleek and simple - The navigation is nice. I like being able to swipe between accounts - the option to Transfer, Mobile Deposit, or Pay Now under each account balance is nice to have and makes it quick and easy to pay the credit card or transfer money to my kids account Cons: - It’s slow, I mean what sever did you guys switch too? Good grief - I get an annoying notification that I was auto logged out EVEN when I swipe to close the app. What’s up with that? Is the app still running even after I swipe to close through the app switcher? - The TouchID login doesn’t always work. I’ve experienced times where it just hangs. - You have to log into the desktop version to add and make available someone you want to transfer money to. I use this the transfer function to send money to my kids account. In the older version I just needed their name and account. I see that USF FCU is trying to give its members similar tech features the big banks do and I’m happy for it. This app can be greater with some simple updates.