App Profile: Heine Bros Coffee

Jedimanda

Rating: 5/5

I simply love this app. It’s easy to use, the point system is easy to understand and I love having my card save in it for ease of purchase. The user interface is bright and colorful. Makes me want to try new drinks too. My favorite option is the order ahead. I’m a girlie who’s to plan her day and I can add this in as a lil treat! ☕️❤️

😎CD😎

Rating: 1/5

I’d give this app zero stars if possible because of one, crucial and critical failure. The tip button doesn’t work. I get all the way to the end of the order, press the tip button, and it takes me to the tip screen, like usual. Then, no matter what I do, whether I push one of the preset percentage buttons (which work) or type in a custom amount (which also works), the “continue” button at the bottom of the screen, which is greyed out and can’t be pressed until an amount shows up in the tip box, turns yellow (supposedly indicating that it can be pressed now), and then refuses to respond to being pressed. Just as if it were still greyed out (it’s not). I’ve tried multiple things to fix this. Restarting the order, restarting app, different combinations and permutations of pressing the preset tip amount buttons and typing in a custom amount. Nothing has worked. I even submitted this on the website, didn’t get a response. It’s bad enough Heine Bro’s tried to bust barista unions and act as if their baristas don’t deserve to get paid more, but then you push an app that doesn’t even allow people to put tips on mobile orders? Y’all should be ashamed of yourselves. It’s 2025, get it together.

EmShady502

Rating: 1/5

Since they updated the app//rewards like, 6 or 7 months ago I guess, it’s a joke. The store by me can’t scan your phone to make sure you get your points if the app is down (which it was for months). I was also in the top tier and supposed to get 1 free item a month. I did last year, and then in Jan/Feb I got an e mail saying I did, but it wasn’t on my app. I had to e mail support and they added it on. I guess they no longer do the free item every month, which means there’s zero perks for being a top tier member (so glad I spent all that money!!) they are always out of food, flavors, or messing up orders. If my partner didn’t like their cinnamon rolls (which they also always never have, or don’t warm it up, or put it in the bad upside down) I’d probably never order from there again. Which is a shame, because the Banana Chaiburg is my favorite thing to have for breakfast.