Fieldpiece Job Link

I’ve been using the app now for over two years with the invoicing option… an EXPENSIVE option for something that is now next to impossible to use without finding a workaround. Before the last major update the invoicing feature was difficult to to use but usable nonetheless. Since the update I’ve struggled with trying to use it. My customer history and invoicing got messed up in the migration. This caused me to have to rebuild my customer profiles, uploaded pictures and signatures are missing and some novices were duplicated. This has cost me countless hours to correct and my data is still not 100%! I’ve made two reports of these problems to the developer. The first report they opened a support ticket only to close it a week or so later and my problems still aren’t fixed. The second report included some recommendations, bug reports and my original problems. A support ticket was never generated and the tech never got back with me like he said he would… even after multiple attempts to reach him. I finally gave up and called Fieldpiece directly for support and after explaining my situation they put me on hold for a few moments and then transferred me to the app developer… of course, someone’s voicemail picked up. I reluctantly left a message and have yet to get a call back!!! This is very frustrating… I’m trying to run a small business and this is making it very difficult to give my customers an invoice that at best is semi-professional looking!!!

I’m taking the time to write this right now sitting in front of the unit as I have just spent an hour compiling a three system report with job link, only to find out that it did not save any of my pictures, refrigerant values, notes, or checklist for all three systems. I have ALL of the Fieldpiece stuff, the SMAN460 refrigerant gauges, the SC660 multimeter, the SDP2 digital psychrometer, and the JL3PR probe kit. I have convinced more than 2 company’s to go to all Fieldpiece stuff due to the amazing report it can potentially create. USING THE FULL VERSION, this has been beyond unsatisfactorily . Is this what I get for spending $2,000 for the “best” diagnostic tools available? Not to mention the thousands upon thousands others have spent from my recommendation which now makes me look stupid since the app is completely useless now apparently. I just promised this customer a full report and have to go tell them I cannot provide it due to the app being a complete failure. I can’t even retake value because I do not want to waste another hour of time here on it for it to most likely fail. All in all I may be switching the yellow jacket Bluetooth gauges and Testo from now on because I’m sick of this app having CONSTANT issues from day 1

To be perfectly honest, I’m pretty disappointed. And I’m not entirely sure if it’s an app problem or if it’s a tool problem. I just purchased the JL3KH6 wireless set and was super excited. It states that it has a 350 foot range which meant that I could leave the temp probes in the duct work while I was outside checking pressures to get real time updates and so forth...but the tools don’t stay connected to the app. I’m writing this review in an attic right now using this setup and am literally next to my temp probes and they keep disconnecting. My refrigerant sensors are on the unit outside and they keep disconnecting. I’ve got the app opened up on Two different devices, my personal phone and my company provided iPad. Both with different cellular services and it’s the same story on both. So again, not very happy, but not entirely sure who’s fault it is!!! I’ll be more than happy to change my rating once this issue is resolved, but just know that if it’s not resolved by this summer, Testo here I come!