النهدي - Nahdi

Hi there is a lot of products in Nahdi Pharmacy the app is good but it’s a little bit sluggish and the text need to be bigger and the navigation of the app should be smoother. One more thing it need to be set clear either Pickup or Home delivery. It is preset to pick up. Then when you try to pay you discovered it’s a pick up not home delivery it’s not visible from the start . choosing pick up or home delivery should be at the end at the Payment time first page is wrong.

Dear AlNhadi, I hope this email finds you well. I am writing to bring to your attention a concern regarding a glitch in the online system that has been persisting for some time now. On multiple occasions, I have placed an online order for a product and selected the pharmacy from which I would collect it. Unfortunately, there has been a significant delay in the order request reaching the pharmacy in a timely manner. From a customer's perspective, this is a major flaw in the system, and I have been informed that it has not been fully addressed yet. When I contacted customer service regarding this issue, I was informed that the delay was due to updates being made to the system and ongoing IT operations. I must express my disappointment with this response, as it is common practice to thoroughly test updates on the development environment before deployment. It is evident that testing was rushed in this case, resulting in a significant impact on the customer experience. Neither the given justification nor the technical glitch should have occurred in the first place. It is disheartening to encounter such repeated problems over the course of six weeks, affecting numerous customers. I kindly request that you take immediate action to rectify this issue and prevent any further delays or glitches from occurring. A reliable and efficient online system is crucial for maintaining customer satisfaction. Thank you for your attention to this matter, and I look forward to a prompt resolution. Sincerely,

I heard from many work colleagues and I experienced my self they are the best company I deliver Ming on time and maybe faster that’s your expectation. My feedback only about the availability of the stock sometimes I order online but when I receive I receive alternative items or they return my money if it’s not available in my area. I hope they find a solution for the availability of stock not online but also by area or cities. I hope they add the availability of the items depending on the customer location. In summary I would consider ALNAHDI the best delivery company in 2022 especially in Jeddah. Best of luck 🙏