App Profile: OpenTable for Restaurants

The Skootch

Rating: 4/5

Phone app is very useful, but misses some of the functionality of the full version. It would be useful if it could access the entire guest database, if it would stop signing me out, and if it could update Table status in real time. I do really appreciate the new table view mode, though I wish the time block view was also accessible via mobile, as when guests call me from home looking to reserve when the “book” is “full”, it’s an easier way to see where I might have space to accommodate them. Some other things, just for the developers, it would be useful to have the program be able to have different assumed turn times for different parts of the day (ex. 5PM diners tend to move faster than 7PM diners in this area), or to have certain tables assigned to certain times consistently (like when you have a table for 10 that you want to use both early in the night or late in the night, but don’t want it booked by the first group that grabs it at 6:30PM). I could go on for hours about table time maximization. Feel free to contact me devs.

Hoodsterr

Rating: 4/5

POV: employee in the restaurant industry. I believe OpenTable should implement a policy to prevent users from making multiple reservations at different restaurants for the same day. As a reservation system designed for scheduling purposes, it relies on accurate data regarding the number of covers or reservations for each evening. Allowing users to make multiple reservations and then cancel once they decide where to dine adversely affects other businesses. This practice not only disrupts labor planning but also impacts the morale of restaurant staff. Implementing measures to discourage such behavior would contribute to a more fair and efficient reservation system for both users and establishments. With the right programming this is highly achievable.

KamrynPaige

Rating: 4/5

I work at a fine dining restaurant that uses Opentable and it’s super user friendly! I personally love it. HOWEVER, the new version of the reservation view, when you tap into someone’s profile to see the notes, is horrible. It’s so confusing to look at with the visit notes separated from the other notes. Please please go back to the old view when all the notes were in one spot and easy to look at and read. We’ve missed a couple seating notes because it’s all the way at the bottom of the page. The toolbar is unnecessary and annoying lol.