Family Tree Magazine

Oct 21. Hurray! Thank you for an app that is finally working correctly. It took a while, but the app is now what I expected and I am able to download the issues on my subscription. Family Tree Magazine is an excellent genealogy resource and I am thrilled to now access it on my iPad. Still not working after several updates. Buyer beware! I have tried everything Family Tree suggests in their canned email in response to my inquiry. The app description on iTunes clearly says "compatible with iPad". I called family Tree support today and was told the app is NOT compatible with iPad. I can purchase individual issues and view them on my iPad so it seems reasonable to assume I could see the magazines purchased with the subscription too. Could someone at F + W please address this issue? Original review: Purchased a subscription in this app but can not download the magazine. It still shows that I need to subscribe although it has already been paid. Turned the iPad off then on, no results. Deleted the app, downloaded again, no results. Refreshed purchases, no results.

We have corrected the subscriptions issue. Now when you purchase a subscription in this app, you will have access to the current issue and all issues subsequently published during the duration of your subscription. We apologize for the inconvenience. --F+W Media App Team

I purchased family tree magazine in August. I was able to view it just fine through the Family Tree Magazine through the ipad. But when the month changed, it said I needed to purchase a monthly or yearly subscription. I purchased the yearly subscription, but have been unable to access the magazine, and even now, I can't go back to the past issue I purchased to read it. When I bought the yearly purchase, something went wrong with the closing of the sale, and it said my membership would start with the next update of family tree. Well, I waited several weeks, the update came along, but everything stays the same. I really would like to be able to read the magazines and profit from the learning in there. I also would like to be able to read the back magazines that I have already purchased. Surely this isn't too hard to put together. Please get back to me quickly on what can be done to solve this problem. I paid good money for a project I am unable to take advantage of. I love the format of the magazine, just not being able to get to it. Thanks for any help.