App Profile: Wellhub (Gympass)

Mreeves336

Rating: 4/5

Some UI/UX suggestions: 1. When you filter on classes, the filter applies to what the gym or studio offers overall rather than what the actual class content is. For example if I search yoga, every single gym that has a yoga studio will pop up whether the class that’s actually shown is yoga or not. Classification should apply to the class, not the gym. For example I was looking for yoga classes and body pump classes at the 24 Hour fitness popped up instead. which brings me to my next point… 2. You should be able to block gyms. Some gyms I will never go to and don’t want to see. I’m overwhelmed by 24 hour fitness classes every time I search for anything they offer… which is everything. 3. You should be able to check into a gym by searching it. Theoretically it will pop up on the home screen when you’re close but it doesn’t hurt to be able to check in by searching the gym. 4. I really like the pop-up that shows you when something that you search was recently added to the app such as a gym. What I don’t understand is why you can’t just go to a page and see all of the new places in your area and potentially even send an email when places are added. 5. It’s annoying that regardless of if you’re checked in for a class, you get notified 10 minutes before the class. It should check if the person has already checked in before sending the notification through.

SamCadia

Rating: 3/5

While I like the concept, not sure about long term membership with GymPass. Responses to reviews keep mentioning overall wellness, etc. I’d bet most people are paying for GymPass for just that, passes to a variety of gyms. Focus on making that the best it can be. There are a zillion other “wellness” apps that are free or a whole lot cheaper with better functionality (ie the Peloton app at $14/month). And if the price continues to go up I’ll go back to my old gym membership, add a $25 Planet Fitness black card membership for when I travel, and it will be cheaper while also supporting my local independent gym, so win win. The algorithm and forced location access should better manage what members see on the app Home Screen. I do not want to see list of virtual trainings or pushing one on one training with trainers that are located in NY when I’m in RI. It takes multiple steps to actually see gym I’m at then get to check in screen, which is annoying. Information about one check in, how to sign up for classes, etc. is time consuming and difficult to find. 3/4 of the time I have to call and ask the process or sign up for a class, which is a pain for me and probably for the facility. I also keep getting messages to reactivate my Gympass, when my membership is paid (was actually charged twice this month), so stop!

Emma Claire Barnes

Rating: 2/5

While I do love all of the options on the app, I am repeatedly frustrated by the lack of transparency about monthly/weekly check in limits for certain gyms. My favorite gym on the app moved up a tier in the same month that Gympass made a huge price increase on all memberships, AND a weekly check in limit was added to the gym I like as well. So I am now paying more than double and I have even less access to that gym. At another gym I use, there is now a monthly check-in limit that I was never notified about, and I still am unable to get any answers on what that limit actually is. This information needs to be clearly communicated on each gyms’ homepage. Additionally, there are always issues with the functionality of check-ins. I’ll arrive at a class and the app will glitch and I am unable to check in. Then I’ll get an email saying I missed a class that I actually attended and have to go through the process of contacting customer service to send proof that I attended to avoid a no show charge. There needs to be some sort of interface between gyms and gympass so that they can validated whether you showed up. It is super frustrating that I have to reconcile my check ins each month because without fail the app will not work when I try to check in at least once a week.