App Profile: Wellhub (Gympass)

SamCadia

Rating: 3/5

While I like the concept, not sure about long term membership with GymPass. Responses to reviews keep mentioning overall wellness, etc. I’d bet most people are paying for GymPass for just that, passes to a variety of gyms. Focus on making that the best it can be. There are a zillion other “wellness” apps that are free or a whole lot cheaper with better functionality (ie the Peloton app at $14/month). And if the price continues to go up I’ll go back to my old gym membership, add a $25 Planet Fitness black card membership for when I travel, and it will be cheaper while also supporting my local independent gym, so win win. The algorithm and forced location access should better manage what members see on the app Home Screen. I do not want to see list of virtual trainings or pushing one on one training with trainers that are located in NY when I’m in RI. It takes multiple steps to actually see gym I’m at then get to check in screen, which is annoying. Information about one check in, how to sign up for classes, etc. is time consuming and difficult to find. 3/4 of the time I have to call and ask the process or sign up for a class, which is a pain for me and probably for the facility. I also keep getting messages to reactivate my Gympass, when my membership is paid (was actually charged twice this month), so stop!

tiny-sheep

Rating: 3/5

Just want to start out by saying I love the Gympass service. However lately I’ve had issues with booking some of my favorite classes. It seems like the different scheduling integrations are a little buggy and don’t consistently update or show the correct schedule. For example my favorite yoga studio switched from MindBody to Glofox for scheduling, both of which Gympass has integrations for. Since the switch I’ve been unable to consistently sign up for classes. Another issue is that Gympass seems to largely outsource customer service to their gym partners, which makes sense but is also massively frustrating from a user experience perspective as I am left waiting to hear back from different gyms about whether my issue is resolved. The only other thing I can do for customer service is fill out the form on the app/site and wait for an email. The helper bot is not helpful as all it does it point one towards the faq articles. All in all, the gym pass service is carrying the middling app experience. It’s disappointing to have such a great service administered by a mediocre app.

citibike gal

Rating: 1/5

There are gyms on the app that are not working with Wellhub anymore. Told customer service and they didn’t even fix it despite asking me multiple questions. You only see a limited number of classes you’ve taken each month rather than all. Searching for classes usually gives you the cheapest ones at the worst gyms. You have to actively search for the class you want. They just raise the price of the gold plan this January by $20 and I got another email today than they are raising it another $20. They didn’t even wait 4 months before raising the price again. Most of the good gyms also charge you more for things like cycling shoes or yoga mats. So again, not worth it overall. The app is becoming less and less valuable over time. Update: the second rate increase is only for folks who are no longer associated with a company. So basically if you’re laid off and unemployed, Wellhub is going to charge you more!!! Amazing business strategy from a company that “cares” about your health. Update November 2025: There are still gyms on the app that say they do not work with Wellhub. They recently made a bunch of gyms premium only gyms, so you have to go into a higher pay band if you want to use them. A new price increase scheme (they keep increasing every 2-3 months).