Carroll EMC

I updated it , now it won’t let me log in unless I update. Which it’s already been updated. And I use the app every week to pay. Very frustrating.

While the old app was outdated, at least it worked and was straightforward. I’ve had nothing but problems with the new app. I logged in a few weeks ago and selected face recognition. It crashed. And then continued to not load and immediately crash when trying to open the app. I called customer service and the first person I spoke to made me feel like it was my problem and I should figure it out. The second person tried to replicate my issue, and found that the app also consistently crashed for him when he enabled face recognition. Fast forward a few weeks and I couldn’t even log in using a password, it kept giving me an error. I went online and changed my password and was able to log in. In the previous app, I could put in a dollar amount to reload my account, but it’s not working on the new version of the app. And it’s unclear how to do so. If you’re going to roll out an entirely new app, A) make sure it works before you roll it out, and B) maybe offer a tutorial if everything has changed!

The new update no longer sends notifications to my phone. I’ve told customer service, but they were no help and could only offer turning all alerts on and off.