App Profile: ISpyMobile

lavapig1

Rating: 1/5

iSpyFire used to be the defacto standard in the industry. The app was fast, reliable, easy to use and user friendly. It was updated nearly 6 months ago and has been horrible since. Notifications are spotty, UI buttons don’t work, and the app frequently crashes at the worst times. Some users in my agency can’t see calls for our department, yet at the same time somehow get notified for *every* other call in the county. Some colleagues have managed to not update their app yet, and they are doing everything in their power to ensure it stays that way. Whether the iSpy team wants to admit it or not, this application falls under the umbrella of “safety-critical” software. With that comes the serious responsibility of rigorous bug testing. This app is a commercial product for public safety, bugs of this nature aren’t acceptable. Please fix your app.

D'squarius

Rating: 1/5

This app was once user friendly, easy to navigate, and reliable. Due to the recent update, these terms no longer apply. •Text size has been blown up x10, which is helpful you are a 90 year old with cataracts but detrimental to everyone else. The entire screen is now completely filled, making you scroll much more than before to view calls/information. •the map units/map etc interface was completely redesigned to have symbols instead of boxes with their title, making you search harder for them. They are also slower in loading, and all the informational details on calls are all jammed together making it look horribly sloppy. •The app now has a generally cheap, thrown-together look, and no longer resembles the professional, clean app many first responders have been relying on for years. This update was horrible executed. The individual(s) responsible should be held accountable for such poor performance. ISpy desperately needs to return to its previous glory.

Jonlovesnpr

Rating: 5/5

Have been using this app since it’s inception. ISpy brought our dispatch standard to that of modern society. We use our phones for everything today. Over the last decade (ish) iSpy has continued to roll out new features and improvements. Some don’t like the changes and occasional issues however I use the opportunity to provide feedback and see their willingness to experiment as a strength. These guys are working hard to get the best tool in our hands. Thanks for making our jobs easier.