App Profile: Zoho Desk
Android / Games / Puzzles
Zoho Desk
Installs:
Rating:
0.00
Total Reviews:
0
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IN, US, GB
< $5k
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< 5k
/mo
Reviews: What People Think About Zoho Desk
davibertolini
Rating: 5/5
We switched to Zoho Desk after having used Kayako Classic and evaluating Jira Service Desk. We couldn’t have made a better choice. Compared to Kayako classic app, Zoho desk is light years ahead. Compared to Jira service desk (Jira app), well, it’s a tight competición since we’ve used Jira for a while and Jira mobile app is really good. Nevertheless we are taking a lot of advantage of Zoho desk and the mobile app is actually useful in managing replies.
StvDvs
Rating: 3/5
The Zoho development team has brought nearly all of the most needed features to the mobile app, and it is truly an effective way to manage tickets in the field at this point...with one painful exception—the timer does not work at all. If the screen is locked, or if you switch apps, it either pauses (which depending on how long you’re away from it can result in MASSIVELY inaccurate time records) or just loses track of the running timer altogether. I realize this is largely due to how aggressively iOS kills background tasks, but this is something the devs should work around, as iOS will never change its behavior on this front. Please just use time stamps to mark the timer start and calculate elapsed time from that rather than attempt to run a clock that is destined to fail. Fix this and I’ll give it five stars happily. Thanks to the devs for their ongoing efforts!
jessevanatta
Rating: 3/5
The Zoho Desk app is about 50% or less of the desktop/web version. That is nearly crippling for any work outside of the most basic interactions with tickets. No Products, no Accounts/Contacts, no real settings for the system itself (only the app). It is frequently out of sync with the web version in terms of what Accounts/Contacts or ticket settings/views are present. Manual synchronization of portal metadata seems to do nothing, or it isn’t communicating clearly what it does do. If all you need to do is create or edit tickets, it works fine. Anything else, you’d better just go to your computer or open a web browser to get to the real thing.
About Zoho Desk
Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [email protected] and we'll get back to you right away.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [email protected] and we'll get back to you right away.
File size: 189817856
Launched countries: INUSAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOKHEELVNIPYMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW
Minimum OS version: 15.0
Release Date: 1378278000000
Published by Zoho Corporation
Website url: https://www.zoho.com/desk/
Publisher country: India
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