HealthPlanet

So here I am years later. The app is unchanged and still sub-standard in my view. Aside from the app, the support materials are also not very helpful and difficult to follow. Hopefully you never need to re-connect your Bluetooth….. good lluck. Just bought the BC-402. The Planethealth (English version) is dissappointing. The user interface is very old style and data sharing with Apple Health user is limited. This app seems very old and just patched up over many years. It needs an overhaul. I’m new to Planethealth so I will try to use a bit more, but first experience is not to good. Now there years I am still struggling to get this app to pair with my iPhone. This app is among the WORST apps I have come across.

With the last update you can no longer log the weight because it does not recognize the decimal point. It would also be useful if you could export the data to excel or a .csv file and if the other information collected in the app could be shared with apple health as it was before. An update was done that did not address did problem. I’m a loyal customer of your balance and this app has been of great help. Please fix it!!!!

I see that 5 years ago, and 4 years ago, people were complaining that you measure in cm and kg and have no facility to change to ft/in and st/lb. entire countries use the latter and have no clue what TJ e former means without making complicated calculations. C’mon guys this is not acceptable — please get those changes in. Also I agree with others who say the instructions are unclear and it’s hard to make it work. I haven’t managed to get it to work properly yet, or interact properly with the phone. The instructions that come with fail to name the app properly; the Bluetooth connection doesn’t work. What a pain for such an expensive device. I will persevere but this is so enraging.