Abound Credit Union Mobile

I use the Abound at Walmart in Bardstown . Ashley & ALL the tellers go above & beyond each time I go in . Ashley’s helped my granddaughter & myself with all our banking needs . She takes the time to talk to you like a friend , to figure out the banking you need to fit your needs . The tellers treat us like family . Always being quick and efficient. In this face paced world it’s so nice to have old fashioned customer service. Thank all you ladies for all you do !

This is ridiculous. It’s crazy how long it takes to transfer from one account to another. I have MULTIPLE accounts that I am joint on but do not use every day, and the fact that when I log in it shows my the balance as one total for ALL these accounts is stupid! I want to the balance of my main account and main account only. If I need to see the balance on my kids account I’m fine with going to a different screen to do so. It wouldn’t be so bad if I could arrange them properly to show in order of importance and not just as one balance. Even on the screen that does list all the accounts I’m not able to hide an account. I have accounts that I don’t use on a normal basis, and I can’t even remove it from my screen! This is stupid not everything needs to be new and flashy.

The new app has proven difficult to sign in with. Followed the prompts to enroll a first time user as Abound directed. App can’t sign in. Information is correct and enrolled with no problem. I called the call center and was in line at #98, finally was told to uninstall and reinstall. I waited until after peak usage time and did as instructed and still, I cannot log in to my account. Rolling these updates at the beginning of the month when most users are needing deposits was not a great way to go about this. Went to a branch today and every person had the same issue. Clearly Abound needed longer to implement the app and work out the bugs which went live on a Tuesday.