Telco Triad

The frustration is strong. Not only was i never informed that there was a new app and went multiple days without access to my account. When i went into the bank they finally informed me, but did not show me which app it was. Once i finally was able to find the app, i have been stuck on the same screen, “Check credentials” i have double and even triple checked my credentials and yet still have not been able to sign in. I have checked online for tutorials and still have not been able to get in. I dread having to use “forget password” since i wont be able to use the same password again. I ask that help is provided.