ECINET

Such a critical service as the voter registration portal should make the process simple and reliable, but unfortunately, this app causes users a lot of unnecessary frustration. I was trying to submit **Form 6** to add my family members as first-time voters. However, despite filling in the details correctly, I failed to submit the form on every attempt. One of the major issues was that the **husband’s name appeared differently from what I had entered, making it impossible to proceed successfully. For something as important as voter registration, these kinds of technical errors are extremely disappointing. The authorities should seriously improve the app’s functionality, data validation, and error handling so that citizens can complete the registration process without repeatedly struggling with technical issues. Please fix these problems urgently.

The old Voter Helpline app worked well, so I don’t understand why it had to be replaced with ECINET. Instead of discontinuing a functional app, it would have been much better to improve and update it. The new app feels like a step backward. It is less user-friendly, and basic tasks have become more difficult. I have been unable to update my wife’s details or change our address properly, which has been very frustrating. This change feels unnecessary and gives the impression that replacing the old app was prioritized over improving the user experience. The focus should be on making essential public services reliable, simple, and efficient—not forcing users to adapt to a new app that performs worse than the previous one. I am very disappointed with this change and hope the developers seriously consider user feedback and fix these issues as soon as possible.

There is a critical bug in the ECINET app. While filing Form 8 to correct my name, the application reaches the eSign step but fails with the error “Aadhaar Name Mismatch.” The purpose of Form 8 is to update the voter details to match Aadhaar. If the app blocks submission because the existing voter name doesn’t match Aadhaar, users cannot complete the name correction process. Please fix this validation bug as soon as possible. Many users may be unable to submit their Form 8 due to this issue.