MyWay+

Terrible. QR is useless. Worked for the first 5 weeks and then totally gave up. It’s inconvenient with scanning on with finding the right position for it to recognise the QR. Bought a tap on card which can’t even connect to the QR or my account. The QR says expired when I’ve checked the amount on the QR and even tried deleting and resetting the app. I thought that maybe it would sort itself out over a couple of days but it hasn’t. Now the bus driver is getting annoyed and frustrated and quite frankly being rude. How can you get angry at a school student when it’s clearly not their fault? It’s an issue on their end it’s obviously not ours! Number 27 bus driver at 3:38 from Gungahlin needs training or even the sack. How can you laugh at a school student for asking for help? And make it seem like they are the idiot? And then proceeds to sharply break on purpose while a four year old kid was standing up out of their seat to walk to their grandfather. Then yell at the kid for moving around COMPLETELY stopping traffic just to yell at the FOUR year old kid. Disgraceful, there are so many occasions that I see where people get yelled at and disrespected by bus drivers. They need to better especially the bus driver of number 27 at 3:38pm.

I use the QR ticket due to carryover credit from before the migration. But you can’t see how much credit is left without logging in. But the app constantly says “an error occurred, try again” and I can never see what’s left. Also the bus routes appear incorrectly on the map, often cutting through buildings and suburbs instead of following a road.

App is fairly basic, anything that needs to be done re: your myway+ account is done through the inbuilt web browser rather than directly through the app interface itself. Account details and actions should be available directly through the app with card balances displayed, similar to other transport apps around the world. Ticket purchases should also be available through the app itself. The trip planner is available after multiple steps with a very small “from” section when you select a destination, so small it can easily be missed. Thankfully it seems to have been adjusted to default to public transport, instead of other options that would come up before public transport. Live tracking markers can be confusing as well (third party apps seem to have this better displayed). Overall it is usable, but with some adjustments it could be a great app for transport and ticketing in Canberra.