App Profile: YoTaxi Of SF

karinavv

Rating: 1/5

I downloaded the app because the previous app I was using without issues was discontinued by SF yellow cab. The first time I used the app, I booked the taxi with my credit card information and the driver told me that no payment was provided so I had to pay him, next day my bank showed the charge from the app. Today it happened again and unfortunately, the driver didn't get paid because I showed him that I booked the rite with my credit card. He was upset. I called the company and after 5 minutes waiting for someone to answer I hung up. I'm going to delete this app and keep using uber.

Freebird20008008

Rating: 1/5

Kept getting an error message (in Spanish!) that my phone number was not in the proper format (I think). Tried to fix it; wouldn’t let me. Deleted app, tried again. No go. Not it says my account is deleted; check with admin. Tried calling, emailing. No response. Prior version worked fine and cabs are better (and often cheaper) drivers than rideshare. Sorry to see it go…

SFJamie

Rating: 2/5

This recent update is the classic example of “If it ain’t broke, don’t fix it”. The old app was great. Visuals were clear, previous destinations listed so all one had to do was choose, and the receipt for the ride was sent via email. The latter was great if you need to keep track for tax purposes. Now, you have to type in the address and receipts are no longer sent so you have to collect the paper ones from the driver. Visuals aren’t great either. I guess their IT staff had to create work for themselves to justify their continued employment.