App Profile: OnTrac OnRoute

Evvsssss

Rating: 2/5

I’m trying to make a review with every detail but each time this closed, but this is the worst app they could make, bad optimization, lot of problems, missing options for VPOD like behind the gate, we have a lot of ranch and county roads. Stops either multiple packages always stay in Or, trouble with signature even when we are asking customer for signature, bad optimization and more things

OGslayer23

Rating: 4/5

Love the app and a huge improvement from the old one. A few minor fixes and concerns would make it amazing: 1. Add an option for a top-down view of the map when navigating. The slanted view makes it hard to see which house your stop is. 2. Multiple packages for different apartment numbers should be made as separate stops. Ex: Apt 101 and Apt 201 should be made separate stops. This helps with organization, loading and locating packages 3. Add an option to use the app as a just a scanner without navigation. Some drivers memorize their route and don’t use navigation so streamlining that would be good for them. 4. Don’t show where the package is from when scanning. We shouldn’t know that a package is from Nike, Nordstrom or whatever 5. Stops close to eachother are sometimes combined into one stops. Makes it confusing and can lead to miss deliveries I look forward to the changes.

Delivery-driver

Rating: 1/5

A feature to seamlessly use a Bluetooth barcode scanner properly is a must as the scanner with the phone doesn’t always focus on the correct barcode and won’t scan anything until all other barcodes are hidden, even if the wrong barcode isn’t visible in the “scan” screen. The phone still picks it up, and you need two free hands to be able to scan which isn’t always possible. Second, please let us sign in landscape mode so that the signature box fills out the screen. I have to get a signature for every stop, and the amount of people complaining about having to sign in a tiny box in portrait mode is getting outrageous.