VIHail

Rides are pricey when compared to similar distances with Uber in the mainland states. Experience can differ greatly depending on your driver, some were very friendly, others not so much. The GPS tracking could really use improvement when tracking my inbound driver after booking a ride. The ETA was never right and always took longer than anticipated. And as others have mentioned, there is a glitch where payment will not go through if you fund the exact amount for the ride. I would deal with this by funding an extra dollar or two with each balance reload. At the end of the day I’m grateful there was a rideshare service for my vacation to St Croix, but next time I will book a rental car instead.

Works great for a last minute issue with my rental car. Could use some polishing, but overall app works and saved us on our trip. I would like to know how to get back my remaining funds. Thanks

As a person who hails from San Francisco, I gave up driving 15 years ago in order to use Uber and Lyft and other rideshare services. I complained about it endlessly here saying why can’t we have the same thing here and I always got the same answer “It’s a the way it always has been. Uber. Will never come—the taxi drivers won’t allow.” well it looks like times can change . I have yet to use the service but I plan to use it regularly. I understand that with every new business there are growing pains so I’m going to choose to ignore the couple of negative reviews and watch how this business grows. please keep in mind negative reviews can really turn a business off. Let’s give them a chance to go through their growing pains and hope that they thrive and then of course, let’s hope competition comes in and that lowers prices I’m all for it. Perhaps this island isn’t as backward as a lot of people say let’s look forward to the future.