BFT CONNECT

I used to use the Via app to get direct rides from here to there, but now that it's BFT Connect, it ONLY ever tells me to use the bus, which i would do with the far superior Transit app if I did. I called customer support but all they said was to delete and reinstall the app, which I have done multiple times and nothing has changed. My payment method is set to card, which you CANNOT use to ride the bus, so that's not the problem either. If all the app is now is a worse version of the Transit app, I have now reason to use it. FIX YOUR STUPID APP!!!!

I had a warm vehicle and a friendly greeting to welcome me. My first ride went well, and the first time I used the app, it was easy and straightforward. Maps available with the zones inside of the app would be useful for planning.

As a truck driver that lives in Richland, but has to park his truck in King city this is a godsend. An Uber can cost up to $50 just to ride from Pasco to Richland and and a $22 ride from King city to the transfer station in Pasco, this service cost $1.50 just to get to the transfer station on 22nd St. what an incredible Service. now I don’t have to inconvenience my daughter to come pick me up or waste money with an Uber. I think you guys from the bottom of my heart and I hope that everybody uses this so it won’t go away. I don’t know who is making these negative reviews. My guess it’s the local cab companies in Uber drivers that are ripping us off. Great job Bft for looking out for the people of the Tri-Cities.