Ninja Van Myanmar

They return my order to sender without even contacting me. The reason being nobody at the provided address (without contacting me although my phone number is on the package.) And I’ve been waiting for it for 2days. I only know my order was returned when I log in to the app. When I contact them for complaint, they said they can’t file complaint anymore because the package was sent back to the sender. WTH was my phone number just a decoration for you guys? When they contact me for the delivery again this morning , I told them I’m not there and don’t make the same mistake again. Do you know what your staff told me? (“Then, should I not deliver your parcel?) How the h—ll do you train your staff . Never use this delivery again. 😡😡😡😡😡😡

communication and service is very good

My issues started when I reported problems with this app and Ninja Van's poor service. Every time I open the app, it requests Bluetooth access. I inquired within the app, asking, "Why do you need Bluetooth? There’s no function related to that here." After that, it never asked again. I became scared and disabled the camera and other permissions, but I kept the app because I still need it. Lately, I'm considering switching to other reliable delivery services that don't make me feel uncomfortable or insecure.