Island: GO! Cayman & Bermuda

Google “dark ux patterns”… this app intentionally makes the wallet and “top up” features misleading/confusing so that you add money to the app that is nonrefundable. Source: I’ve been designing apps for ten years. You don’t need to add money to your wallet at all, you can just charge a CC. If you add money to the wallet during a ride, it won’t be used for that ride, effectively double charging you or worse. They must not care much about their drivers either since there’s no way to tip them in the app. What was supposed to be a $36 ride with a nice 20% tip for the driver ended up costing me $84 and I was only able to tip the driver the few singles I had left in my wallet. Just take the public bus, it’s perfectly safe, easy, and only costs a few dollars. Or take a taxi, you’ll pay less and avoid being conned out of your money with pointless app features. I’ll be contacting my CC company for a charge back. I hope this shady app goes out of business.

First time in Grand Cayman and did not rent a car. Needed to use the app for a dinner further away from the hotel. Both trips were seamless and our drivers were very friendly. Very happy to have this as an option while on vacation!

Pickup points seem to be really arbitrary. At first it looks like your GPS dot on the map will be the pickup point and then a random icon labeled ‘A’ is assigned a 3-5 minute walk away even if you’re right next to a road! Multiple times had my driver zip past me as I was waving at them. Then they’re stuck in the middle of the road, hazards on, waiting for me to jog to them. This element definitely needs to be refined, otherwise it’s been a good app.