App Profile: RTP Federal Credit Union

MDJ3K

Rating: 2/5

I love my bank, but this app needs some serious overhauling. If I do anything on the weekend, the app doesn’t show those charges until Monday morning. That means I really don’t have a solid standing on my transactions. I am better off with a check book and pen. No matter what time, day or anything, this app should always reflect real time transactions. That is why it is there correct? I am suppose to be able to check my finances at 4am if I wanted to and know where I stand. Secondly, if I am using the app for my account, writing out a complete sentence to say I am doing mobile deposit is smart, but also an overkill. Third, I suggest looking at the competitors apps. RTPFCU have to see what they are doing and what is desperately missing on this app (functionality and etc). By doing that, they can actually see what people really want from a bank app (i.e. Wells Fargo App) and implement this changes effectively.

mwillis1724

Rating: 5/5

I first joined RTPCU in June of 1984. In thirty-nine years I have not had another financial institution!! I’ve ALWAYS received great service by friendly knowledgeable staff. The advent of your online banking app has saved me money and time. I have used it exclusively for more than ten years without issue!! I HIGHLY RECOMMEND IT!!!

Pusamai

Rating: 1/5

I have to stop by in person to deposit checks. So annoying!!!