Five Points Bank Mobile

I have banked at Five Points Bank for many years, even when I lived out of state. The service is always good and my parents and grandparents used this bank for the past fifty years. Thank you.

I, admittedly and mistakenly, placed too much trust in the app and thought that i could count on the posted balances, or available funds, well shame on me for thinking that. For whatever reason, the teller couldn’t process or post my withdrawal so I was thinking I had money I didn’t have and ended up over drawn. Now I’m paying overdraft fees due to their issue and my trust in their ability to do their job…. If the information posted isn’t accurate it causes a lot of problems for some people

I like how I can use the app on my phone to check balance and see transactions hitting accounts. However, I find the way the app handles security frustrating. I use strong passwords that are too long and complex to be remembered. So, I use a password app on my phone. Unlike every other app I use, this one will not allow me to paste in the password. Which means I have to write it down or display it on a second device while I re-enter it. I could switch to a simpleR password that I could remember I suppose, but feel less secure. Also, the app uses the fingerprint to access the system, but makes you re-enter password when making transfers between your own accounts. Frustrating. As a result, I end up only being able to use the app for reviewing info, not everything I want. Back to the PC for the rest.