App Profile: PrimeFlex Mobile

O26abster

Rating: 3/5

This app ideally is great, but lately I’ve had trouble with it crashing after a submit a picture and when I go back in my picture wasn’t saved. Also, where I can attached a receipt, after i submit one picture it disappears from the list and I have to go find the transaction on my claims to add another picture. I also wish it accepted pictures from my photo album... it does but they are never the right size to be able to submit so I have use the camera in the app, which leads to my first problem. Keep working on the bugs please bc it really is handy.

bleibowitz1982

Rating: 3/5

I love having the ability to submit things with my phone, but on many occasions I have uploaded receipts and I can see them on my end but they are blank on the administrators end. Also, when a claim is denied, it’s not easy to find feedback as to why. I still spend too much time calling.

Danie153445222567

Rating: 1/5

They were supposed to forfeit my FSA balance in October, which never happened. Then they sent me a message right before 2022 saying that I still have funds. Promised to forfeit them again and of course did nothing. Only said that I need to spend those money to bring balance to 0 (genius!), which was obviously too late because it was in 2022. Totally misleading and screwed up my HSA contributions. Now I’ll have problems with IRS.