App Profile: CSC ServiceWorks Service App

IRASadPanda

Rating: 1/5

I play a game when I do laundry, now that I’m forced to use this system. If I swipe my debit card, I have to swipe 3, 4 times while silent Jeopardy music plays in my head between tries. And, yes, I’m doing it right. (It’s not rocket science.) my personal record is 6 swipes. It takes an eternity to run each request. Ditto for scan. It is common to read: “duplicate transaction” or “bad read” or “authorizing” (a word that means, camp out or try again, because it times out). Meanwhile, I’ve chosen my cycle preferences each time and those infrequently reset, so naturally the moment I forget to deselect my preferences, that’s the moment the stars align, the system locks loudly in Indiana Jones fashion, and I’m stuck washing my clothes with an inappropriate preset for my for clothes, which is different for each machine. I’d unfriend you, but I’ve grown accustomed to clean clothes washed in not enough water and baked to a crisp on the fairest setting. My mother warned me about guys like you. Shame.

Cypress Point 3

Rating: 1/5

Reviews are for apps, but this is for CSCs machines in general. Just recently, they’ve added NFC (smartphone) payments to our machines. Okay, great, we don’t need coins. However, even following the directions leads to inconsistent results between using card, quarters, and smartphone. The machines will eat quarters without service and will make you tend the machines to dry your clothes. It’s been kind of an overall service nightmare. CSC, I hate to say it, but if you’re participating in contracts which allow you to raise prices without much (if any) consent of the end users, at least make sure the service is improved. I’ll be expecting a 4$ refund from the service request I sent through the app.

Hvmiv

Rating: 1/5

I refuse to load money on an app. I refuse to use this service so you can extract data and make sure you have my money if the machines work or not. There is a quarter option but it’s not activated. Thank god I have a laundromat near by and will be using that. The others in my complex feel the same way. This will work people. Just don’t use it. Make it a huge drain on the people who decided to use this terrible service. The machines will be replaced with previously proven revenue generating appliances. This is the only solution people. Do not use this service