DSB Mobile

Absolutely useless when it keeps crashing

Simple and reliable Has good customer support for anything.

I have been with many banks throughout the years. DSB is one of the few banks that will not allow me to choose my own pin number, takes several days to post transactions to my online account, had an out-dated (slow) bill pay process, and has a phone application that is not on the cutting edge of technology. Recently when I had a problem logging onto the website and accomplishing my desired task on the phone application, I called the main branch and had to try several different extensions before I was connected to a live individual. Once I spoke to the life person, I was told that she couldn't do anything about my problem and it was my Internet Service Provider that was the issue. That was not the case, as I had Internet connectivity and could log on to many websites other than DSB's website. When I informed her of that information, she seemed unwilling to help me resolve my issue, and referred me to yet another person within the bank .