Trendyol - Online Alışveriş

I think I use Trendyol for almost everything from my cat’s needs to my swimsuits, on a daily basis ☺️ The app is super user friendly and the velocity of the deliveries and returns are amazing🙏🏻 Also the customer service has always been there for me whenever I needed them. Last but not least, I have never received a wrong order, it seems like they have a great control system over the orders. Use it, recommend it, you won’t regret it.

Encountered 3 problems with them 1. You get free delivery above 100 SAR but if you return an item and the total of the items you are keeping is less than 100SAR they deduct the return fee from the total refund 2. I returned items as they were different from what advertised and they decided to reject the return twice , stating either the seller didn’t receive the items or the item is different or didn’t pass quality check and you lose the money and item 3. So this time the item was rejected , it was a scarf and the colour is acru which means ivory or off white colour but I received PURE WHITE, this is not screen variation due to lighting it is very obvious pure white, i took pictures with flash and without and requested a return and I chose received wrong item and i wrote the reason. Return label was generated and the item was collected and i tracked it , it reached trendoyl aramex warehouse in saudi arabia and it is supposed to be sent back to turkey but they didn’t. The return was rejected item taken no money refunded. When I contacted customer service, they said nothing can be done it was rejected and we can’t reopen the return or refund you the money as the seller didn’t receive the item , I showed them proof it was collected from me and it was delivered to the warehouse but still they said it didn’t reach the seller it is not our problem. So order at your own RISK because return is not free and not hassle free

I love the service provided by you, however I don’t and can’t use the app since it’s only in turkish language. I do use the site where I can use google transactions just to order. I don’t think it take much to have multiple languages for the app and now more and more foreigners are residing in turkey I think it’s time to do that