App Profile: Voltage Mail

ThanksForKeepingThisAppFree!

Rating: 2/5

Thanks to the other reviews I've been able to get the app to work but if you don't like it you can actually use the Desktop instructions as well. Just forward the email to the address they list in their instructions and it will send you an email with a link. Click the link and it will open in Safari for you to login and view the encrypted email. You will remain logged in for a limited amount of time so you can do a few emails at once without having to login each time. The links they send do expire though, seems to be good for about 24 hours? I haven't timed it. It's been a decent workaround for me till today when I found the other reviews that explain the app. (Thanks everyone!) Either way though, I hope Voltage will make their process a little more user friendly. Security is good, but convenience is too.

Mags-a-lot

Rating: 1/5

I’ve been trying to use this app to open a secure message from Wells Fargo for over 45 minutes and there is no way to get it to work. The website online has 404 errors and is complexly unhelpful, and the app is stuck in the 6 introductory “this is how to use it” screens. There’s a “?” on the last screen that links to FAQs and they are completely unhelpful. They keep saying the same thing about how to use the app to open secure emails - I GET IT - but it never shows how to create an account with the stupid Voltage software which you need to open anything in the first place. This software is garbage. The website and the app are not user friendly and it shouldn’t take 45 minutes to unsuccessfully open one email.

Trailblazed87

Rating: 1/5

If I could give 0 stars, I would. I hate this app. I hate that our customers are forced to use it because of the company I work for. Out of the over 100 people who I’ve told to download the app in order to open the email on a mobile device, maybe 2 were able to get it to work. We get an obscene number of phone calls and emails saying “I can’t open this email!” and the app is the last resort any of us ever use to try to help our customers open the emails because it’s such crap. We would rather tell people to go to their local library to open their secure email on a desktop then tell them to open it with this app. You’d get it open sooner driving to the library then you would with this.