NAPA AUTO PARTS

This is the WORST auto parts app in existence. Every time I use it I get so frustrated I want to smash my phone to pieces. Where do I start?? The search bar, promos, and other pop ups randomly appear/disappear on the screen and at any level. Scrolling through parts search to find what you need is exhausting due to stuff randomly popping up. 90% of the time you can’t even order anything through the app because the “check out” icon is missing/never populates. It will say that your chosen store does not have something in stock when in fact they do. I can get it happening every so often but you pretty much can’t trust anything this app says as far as availability. Whoever is responsible for maintaining this thing needs to step it up, and whoever has let this go on this long needs to find another career. It’s almost 2024. And NAPA can’t even produce an app that works… I gotta tell ya, it gets frustrating, especially when I can open up advance auto, autozone, or O’Reillys, and they all work flawlessly. I don’t have time to drive an hour one way to the closest parts store that may or may not have what I need on a hunch, I’d rather look it up on my phone and confirm. I don’t have time to sit on the phone with a kid at the store that doesn’t even know what he’s looking up. I hope someone at Napa sees this review. I know you lose my business due to this issue. I can’t be the only one. Besides, I know for a fact that this app was created by an outside company, it should be easy to fix!

I have used this app for almost 15 minutes and have managed to be overly frustrated with UI elements moving around and the promo at the top of the screen taking extra Time to load, so when I click on the search bar it seems to think I clicked on the promo instead of the search. Or when I click on the search and it get moved I have to start all over again. I know it’s just the app bc the website has great functionality and doesn’t have any issues or bugs as the app does. Only downside is you have to make sure your car shows up when first opened the website witch doesn’t always happen. Overall I recommend using the website, maybe even adding a shortcut to the homepage instead of using there app. I would definitely still recommend Napa just not the app.

I gave the app 2 stars because I like Napa as a company but this app is not good. It is glitchy, it randomly closes, it loses my saved info constantly, and when it actually does work it is incredibly slow. I hope that Napa improves the app soon because I hate some of the other stores but because their site/apps load and work properly I often go to them because this app doesn’t show me what’s in stock. Speaking of “in stock” the app offers options that have been discontinued months or even years ago (according to my local store) so even if I order a part I’m often contacted to pick a different item, always at a higher price, because the option I choose isn’t offered anymore. If the guys at my local store weren’t so nice and helpful in person then I probably would’ve gone to using a different parts store already. Luckily they’re nice and also, my local options are very limited.