Laserfiche

I cannot fathom why any company would pay money to use this service. I download the app. It works. Next day, I open it and everything is different, like an update has been installed. However, it doesn’t allow me to download anything, open anything, or use any of my work in a meaningful way. But oh boy! I can sign in! Yippee! I come back to it the next day without having touched it since then. It works and looks how it did prior! This makes absolutely no sense. I try to submit the forms that I was using. They are now lost somewhere in space because the app crashed. I was then instructed to delete it and redownload to fix all these problems. Guess what? Nothing is fixed and it looks like the unusable “updated” version. So awesome. I love being forced to use an app and have it be so dysfunctional that I waste an unbelievable amount of my work day trying to fix it. I cannot believe this is a service people pay for.

Unable to use since update. No response from from Laserfiche with repeated calls. Unacceptable

The app works well in general, but if your metadata has more than a few words or has a relatively lengthy field length, you can't read the values. Thus, I unfortunately have to use web access, not this app. Metadata needs to wrap/grow to accommodate users using metadata for workflow.