App Profile: 京东-又好又便宜

mei mei's

Rating: 2/5

The App crushed each time I tried to edit or add pictures, and lost my writing after reopen the App. While I did allow the copy/paste to the app, I couldn’t paste anything to the review. Even though I planed to leave a very positive and useful review to others🤣 IMO, JD needs to work much harder to improve this APP’s user experience instead of adding hundreds of (if not thousands of) unrelated features/ adds which are not helpful to consumers at all. I have bought a lot of stuff from JD app for elders in my family over the past few years. Most of my shopping experiences, including products, shipping and return etc., are very positive. While I barely leave any review I do rely on the others’ review information. However, the first time I tried to leave my own review over so many years, I just found out to leave a review itself is a very frustrated procedure. I spent 25 mins but couldn’t finish any real review with notes or pictures. This is absolutely unacceptable to an e-commerce platform like JD. I hope someone can get the notes and improve this ASAP!

Bac1314

Rating: 1/5

I have been using JD for years. I like it it because I thought they treat customers data more carefully and their products are of better quality. I was so wrong on both! For e.g, I bought an Apple Watch band, and it broke the moment I took it out of the box. I proceeded to write a poor review for this product, but it was deleted. The product had thousands of review and it remained at 5 stars. I refused to believe that no one wrote less than a 5 star review. My guess is that vendors can use money to remove poor reviews.

bbbbliii

Rating: 1/5

Never use this app, its customer service team sees everything all your info like address you used. If you ever dispute with them, they use your personal information against you. It should not be bared and I call on you to uninstall this app and delete your account for personal safety.