App Profile: Groupon Merchant

raulcortez

Rating: 5/5

Yes, Groupon gets a big chunk of the money and the merchant has to give up 75% of the value but the merchant isn’t having to spend advertising money up front and not know wether customers will actually respond to the others offers you may have elsewhere? With Groupon you only pay when someone spends money and commits to being your customer!!!! You’re not wasting money wondering if customers will come! Even if a customer doesn’t buy your Groupon we are still getting exposure and the more a customer see’s your name the better it is for us overall!! Just do it!

taxicab123

Rating: 1/5

They let just about anyone purchase on their site. Low quality customers looking for best for the least $$ (which is to be expected I guess) The issue is there is NO vetting the person coming into your business, unlike other corps where you can give the customer a rating for unpleasant experiences, they can simply go on to the next business and purchase another Groupon to go terrorize someone else. They are entitled because they already “paid” you, rude, late, often don’t even tip for the hugely discounted service. So you basically end up working for free! Two customer have had to be escorted out by the police and I’m told they’re still able to move on and keep buying vouchers! When you try to edit the fine print I found Groupon removed it without my approval! What I’ve learned is no matter how nice, comfortable, upscale what you provide is, Groupon will always devalue it, then add an additional discount on top. They won’t return because they are groupons customers not yours. My recommendation? Use for a couple months max. Build what you can and stop before they ruin your rep. Nothing worse than someone demanding more than their coupon covers next to your actual customer paying full price. Save yourself the headache and get social media savvy instead. Tale a class on it, will cost less than selling a voucher to only one or two customers (for me about $150 chunk they take PER SALE.)

Stylist confessed

Rating: 1/5

This app doesn’t work 90% of the time. My calendar time is off by hrs often, the booking disappears at least once a month from my merchant account, there isn’t enough information about your payments to know if vouchers are being redeemed properly. When you request a data download it isn’t any of your merchant account details, just your personal Groupon purchasing. The technical support is available at all times via chat but don’t count on them to have any answers for your issues. How this is a business building application that runs off excel and you don’t have more access to these details only by download is like being put in time out for riding your bike after the street lights have come on. A 4yr old would have no problem navigating this app that’s for sure. Running a business with a business building application like Groupons? Not so much…You can’t link it to Instagram, Facebook, StyleSeat, Square, etc.. This app is just lazy and dated. It’s 2022 not 1990. Maybe all my data was stored to a floppy from Memorex and they need to send the real Quizwalla on an expert quest before I’ll ever know what Dora has done with all my information and all the client’s information and all the business I’ve lost because of “technical issues”. It’s just more smoke and mirrors from Groupon. My business is much more profitable without it.