App Profile: TWC IntelligentHome

Ry-Man

Rating: 3/5

Login is slow, the loading of my cameras is slow, and when I go into my thermostat, it always says the current temperature is 73° even when it isn't, and always says that the "set temperature" is 80° when it isn't. So I always have to make changes directly to the thermostat on the wall, or when I'm not home, I have to make changes to the temperature and leave it that way for 5 minutes, before logging back in to change it back to what it always says the set temperature is. That then makes the A/C then work properly, but still never fixes the issue of the app always saying the "set temperature" and the "current temperature" are always both still saying 80° and 73°. Also, the app always has one of my cameras never load. The camera works just fine and always works on the touch screen and on the actual webpage but never in the app.

CoffeeBean47

Rating: 3/5

The app takes a while to load the cameras. It also seems to pause when arming system from app. When outside the home, app doesn’t connect to the wireless as quickly as it should. We have to wait about 5 minutes to arm the house...usually when we’re riding down the street. The touchpad is fine and mostly stays synced with the system. The app seems to need more time and attempts to sync to system. The Spectrum modem seems to slow down which is why app doesn’t sync like it should. Other than those issues, the app is fine. I do like the new interface since the update.

romans144

Rating: 1/5

I have 4 cameras and TimeWarner/Spectrum's fastest internet and still have problems with delays in utilizing this app. When the alarm is activated I am supposed to be able to see freeze frames of who the intruder is for my safety/knowledge to file charges if I have a picture to prosecute. This system/app is SO SLOW that by the time the alarm is set off the intruder would almost always be inside the home and pictures that are suppose to be active with a few seconds before and during show only my trees blowing at the door/poo t of entry. Very frustrating that at least before I had a glimpse now not even the shadow of a silhouette. This does not make me feel safe when home alone. Luckily it has been a family member who may have forgotten to disarm the alarm,but when you don't know it can be scary. I would not recommend this company or it's app. I am currently looking, just hate that I've already invested in these expensive security cameras for surveillance...but looking for better company.