Moonpig: Birthday Cards

I’ve been using this company extensively for three years. I haven’t had any issues until a year ago. To date, there have been eight different negative issues that I have experienced — both directly and indirectly. My brother in Scotland sent me (in USA) a card. I received a late card for someone else with their personal photo on it. Seven other instances of other cards being dispatched very late despite ordering on time and selecting a delivery date. Once is an error, seven times is completely unacceptable. I have only ever contacted customer service twice. They responded the first time and the issue was taken care of quickly. They haven’t responded to my most recent query. I understand they are in the UK, and responses take more time. That’s completely fine, I’m originally from the UK. I know the UK holds itself to a high standard of customer care. This company shows no reflection of that. I’ve used Moonpig as an easy and fun way to connect with friends and family that I love around the globe, but with no response and no responsibility taken, I’m bowing out.

I have been using this company for many, many years. It is always such fun and so easy when their website is working well. Through the years there have been many glitches but they have always been great to deal with. One word of advice, make sure you save what you have written because if there is a glitch you will lose everything and have to start all over again. Having said this it is still a great company and I hope to use them for many more years to come. Arlene S.

I have been a customer of Moonpig for many years as I live in the US and my family and in-laws all live in the UK. I have lost count of how many times I have ended up frustrated, had trouble connecting, got to the end of my order and had to start all over again as well as other issues. Tonight is one of those times. I am frustrated beyond belief and am not going to use this merchant again once I have used up my pre pay. The only time I ever seem to get service is when I use a Mac book. Even responding to a short survey after I placed my order I was not able to type my response se as to why I don’t buy all my cards from this site. Get you act together Moonpig. I can’t be the only one having a consistently bad experience. I have spent a lot of money on your site over the last 10+ years. Enough is enough. A very fed up customer