LA Times

Stuck on “Need more information to continue” but then I can’t click continue.. I waited this out a few weeks in hopes it would get resolved but Still the same issue!! When trying to log in I continue to get this pop up message that I cannot get past.. I have tried using safari, chrome, mobile, desktop, mobile app - and the same thing happens. I tried logging in using apple, google, facebook... the same thing happens! It says "Almost There. Need a little more information from you" but nothing happens when I click continue (I tried this after opening the “terms and conditions” and “privacy policy” as well with same result). If I click the "x" to close it, it just keeps me logged out. I have an account, it recognizes I have one. I tried resetting my password, clearing cache, cookies and history on each browser. I know I am putting in right password because when I type in a random one it says “please enter a valid password”- so its prompting this with the valid email and password. I even purchased a subscription (even though I also get it on apple news plus) and I got the notification email for the subscription too.. I called the customer service and they said they put in a ticket.. this is ridiculous. Only happening with LA Times.

The inspiring revival story of the Los Angeles Times is just what the world needs, now more than ever. The blaze of talent; the new, intentional and growing diversity; the global reach; the creative roll-out on multiple platforms; the return of beloved Column One; the dogged, dedicated investigative reporting; the extraordinary photography; the stunning, against-all-odds claw-back and rebirth from Tronc’s near-destruction, all give your readers reasons to cheer, engage and subscribe. We give digital gift LA Times subscriptions to clients, colleagues and family on every occasions because of your superior journalism and to support your work. They all fall in love with your reporting and your reporters and they get hooked. BRAVO! And thank you!

I’ve lived in Los Angeles for over twenty years and subscribed in good faith as a resident - citizen - refugee of this great city only to find that 1) the la times is obnoxiously out of touch with its “readership” aka dummies like me who pay subscription rates for no real insight that can’t be gotten from other news sources, gives me certainly no voice. The times editorially and now thru the email marketing and app that automatically subscribes at way more than what you thought-I expected 9.99 but still cancelled due to bull#%* content and corporate point of view. Only to find out app sign up can’t be canceled (via same as sign up or email), but after catching that I’ve been charged $15 per month when I haven’t logged in, not accessed their site in any way in over a month - funny how their algorithms on their side don’t ever say a word about your engagement. Not what I want from my “local” paper- I’ll stick with New York Times, the Atlantic & The HOLLYWOOD Reporter, thanks Tribune for your corporate takeover of a paper that should have been the voice of the west.