Kmart – Shop & Save

I got an email saying I had more than $15 in rewards points and I had one day left to use them or they would expire so my daughter went to the store and purchased two items put rewards on there the clerk could not get it to work the manager came over Shrugged his shoulders and said there’s a glitch in the system right now and they weren’t able to apply the points and instead of walking away from the counter she made the purchase I called -the first guy hung up on me the second girl transferred me the third guy gave me this big long song and dance that if I want to use the points I could probably buy something online And then use the points we already made the purchase. There is nothing on that email that says there is a maximum purchase that you need to make do use the points or that you have to use them online so buyer beware. I know Sears and Kmart are in trouble. we’re down to one Kmart here with some Sears appliances shoved in the back this is not a good experience and honestly probably not worth your time anymore. As far as the star rating zero it’s gone downhill so bad I am mazed they’re even open. The third customer service person kept saying that there was a different name on the account well that’s not true the second customer service person found me easily as did the first customer service person that hung up on me. I just tried to hit send and it won’t let me unless I give it a rating on the stars so I’ll give it one star just so I can send the stupid email. I don’t really mean a star but if that’s what it takes to get this information across so be it

Everything was great until check out! Your system had an expired card in it’s system and it would not let me delete it or upgrade the information. Every time I tried to place my order it kept switching back to the expired card. After 3 times I called customer service and of course they were closed. Well that meant I would have to wait for morning and then my things could possibly not going to be in my cart. So I tried one more time, and I went back to place my order and I went back up to see if it had changed back to my old card and it had so I changed it again and I was able to finally able to place my order. I would like someone to call me about my order. You should be able to get my number from the name on my rewards card. If no one calls me in a few days I will call customer service about cleaning up my information, which being a customer I should be allowed to change or delete a card number. Your system will not let you pay by credit card unless you save your information, not everyone wants their information saved by any store because of the breaches that have happened. I being one of them. I wasn’t worried about the card you had because it was deleted by the bank for a breach they had in their system. The BANK!! If it can happen to them it can happen to anybody! We should have the option not to save our information on your website! Can you help me with that? Thank you for your time, Susan

The Kmart app crashes a lot, prices and availability of items tends to change in just minutes, and it’s hard to find store pickup on a lot of items when you’ve already filtered searches for store pickup. It’s design, layout and access is great. It flows very nicely and is appealing. It’s easy to access what you’re looking for and if the filters worked correctly, there are great options. 4/5 stars for crashing. They seem to be improving on letting you know before purchase when things are not readily available for store pickup, which wasn’t always the case. I had four canceled orders after checkout that were cancelled due to availability issues in the stores. No big worry when you’re using FreeCash, but I have still yet to find it returned to account. Another no so big deal when so many offers are reloaded quickly, just something to be mindful of.