Herald-Mail Media

This app is not worth the money you paid the developers. I enjoyed the previous app which allowed me to read an e-edition of the Herald-Mail, this app does not have that option. I guess I will have to consider my subscription a waste of money since I no longer enjoy “reading” the Herald-Mail.

I’ve been an e subscriber to the Herald for as long as it has been offered. The new “improved “ app continually sends me in a circle asking me to subscribe and when I try to log in it repeats the same window asking me to subscribe again. I’ve been on the phone and online with them four times and spent over an hour trying to get this resolved. The people that “help “ me don’t seem to be local employees of the paper and seem to have little knowledge about the app or even the current database of subscribers. On my first phone call after my first email attempt at help the the person couldn’t even find my account after keeping me on hold for over 30 minutes. Eventually he figured it out and then told me that my access would work tomorrow. It didn’t. Two more assists from their tech support and it still doesn’t.

App works well. Disappointed that version 6.5.7 removed the link to the E-edition which is like reading the home delivery version of the paper, with its local ads and lots of local news not included in the app version. Now you must log into the website to see the E-edition which takes a few more steps.