Cal Coast Mobile

Been a member for about ten years now. There Mobil apps and online banking software has always been terrible. And this new update is no better. They forced their members to download new versions and change passwords to gain access to a updated version that has ALL the same issues as previous versions. And still no Zelle. Would recommend just saving yourself time and frustration by moving accounts to a better credit union. There are so many better options who care about their members needs over there own. I just did this a few days ago and was amazed just how many options there were that were better than Cal Coast. I also expressed frustrations about their software numerous times to employees/ managers at their branches and NEVER had one of them say anything more than “yeah we are aware we hear that from most members “. Yet nothing ever changes. Which makes me believe Cal Coast truly doesn’t care about its members banking experience. Have even had conversations with multiple members while waiting in line at their branches about Cal Coasts lack of care for their members. Speaking of lines…. Why do they have 5 or more teller windows if they only ever have 2 of them open with 8 members standing in line? Just another basic practice by a basic bank. Do yourself a favor and instead of downloading this app just switch your accounts to a credit union that wants to offer better than basic services because it’s your money and you’re decision. Switching banks is so easy when you’re leaving basic behind and getting what you deserve for your money.

This cal coast mobile , freezes a lot. It takes sometimes longer to sign in than to actually check your balance. Needs to be like it was a couple of years back ago, when it wasn’t broken. Whoever designed this app, wasn’t as good as the last one before this app and all its updates. Just keeping it real ! It’s not horrible, it’s just freezes a lot - it was way better b4 it got changed all around.

I have been with this credit union since 1980: 44 years. I never had a problem with the previous online banking app, was very convenient. Easy to navigate, no problems, no bugs. They then force us to use this one & it's been nothing but a nightmare. Constantly kicks me off, shows it downloads and then it kicks me right back to having to update again. 25 minute wait to get ahold of someone on the phone, which I just had to do, and got the most condescending man on the phone; seriously rude (probably not a good time to write a review when you're mad, or is that actually the best time?). Acted as tho I was the only one having this problem, then said they are doing abt 3 updates a week so that's "Just what I have to do,"OR "I could "always come in and take care of it there." Say what??? The whole reason for online banking is so you don't have to go in there! No idea when or If they will get this sorted out, but my guess is if they have to update it 3 times a week it won't be soon. Every time I use it I determine to change CU's but I've been with them for so long, but then again you can only keep going through this for so long; I'm at the point of 'done.' Anyone thinking abt opening an account here, don't! Read the reviews with the understanding that for each one there's 1000s that have not been written. Everyone hates this app, where are they getting the 4.6 stars when just a month ago it was barely 2 stars??