OpticsRE

The app has thrown login errors for weeks now. It doesn’t appear to be working for anyone, and yet—there is no notification or message in the app, there is no announcement from the company about the outage. A major outage combined with radio silence is a clear indicator of serious internal issues at this company. At least there are ways to access mate3s data without the cloud. But if I’m being honest, Victron is looking mighty appealing right now for my next upgrade.

There’s a distinct reliability issue with this app and the underlying data it uses. As mentioned in an earlier review at times the information recorded has all the accuracy of a former president’s speeches, wildly inaccurate. The refresh interval is irregular and erratic meaning that at any given moment of observation you may be viewing: a) accurate up to the minute data; b) acrturate but old (15 minutes or more) data; c) erroneous versions of a) or b). Trying to use this in a meaningful way to manage systems is ludicrous at best. Yes, I have repeatedly reported these problems to the manufacturer but they’re only interested in closing out their support cases as quickly as possible not actually fixing things.

I cannot believe that is finally here! I can see my home from the opticsre app. I was resigned to use Homeassistant app because wasn't able to use this app. Mobile app version 2.0 now supports Mate3s family. I have a GTFX3048 and even though it is old, still works well with the app! Thank you Alpha Group / Outback team for listening to the customers.