App Profile: Remote Assist App

Remote Assist App is a comprehensive solution for virtual troubleshooting across industries. The app connects users with consultants to provide expert advice in augmented reality.

A convenient way to solve complex problems, Remote Assist App supports users through visual and audio modes. Consultants point to specific elements in the user’s environment and guide users through tasks ranging from repairing highly specialized machinery to tapping a keg. Remote Assist App fits into contexts where on-premise technicians aren’t available, or whenever on-site service is costly.

Remote Assist App handles multiple video connections and can be implemented in help desks to improve troubleshooting through augmented reality.

Example use cases for Remote Assist App:
* Call centers
* Technical support
* Training and education
* Machinery repairs
* Car service
* Miscellaneous tasks whenever external support is necessary