Lexus Link+

On most occasions the functions operate well but responses are slower than I would expect. The most irritating issues are the App becoming frozen when WiFi is not readily found even when a strong 4 or 5G signal is showing on my iPhone or when another conflict is detected. There appears to be no way of exiting the App short of turning my phone off. The log in process is also unnecessarily complicated requiring too many steps. Thank you for your email requesting further information on lock out. Just now I opened the app to verify that the battery had charged on schedule last night. The screen showed yesterday’s data and ‘updating’. I pressed battery status. The app switched to the battery status screen and a circulating wheel displayed over a shaddowed screen. The app is now locked in this status. If I leave the app and return some time later it requests Face ID to log in and opens at the same screen. The App appears to be continuously searching for a wifi signal. Yet moving to a location where I know there is a strong wifi signal changes nothing. The only way of escape is to restart my iPhone.

Whilst a useful addition to ownership of my NX. The app is somehow often out of sync with the vehicle. Unlike other manufacturers and their vehicles the app doesn’t reflect in real time when services have been carried out - can take weeks to update. When charging the app doesn’t keep up to date with input - although it does notify when fully charged. Whilst a useful App I tend not be over reliant on it and their is certainly room for improvement

Lots of glitches with this app, had an update in March and since then it’s not tracking journeys. I’ve since had a reply from the developer but no email address to respond so I’m updating here. Dear Lisa, thank you for your feedback. We value your experience and are dedicated to resolving these concerns. A common reason for missing trips is if your user profile isn't synced with the head unit, so please verify that your profile is recognized by the head unit before driving or accepting the Terms of Use. If you're still experiencing difficulties, please reach out to our support team, directly through the app support form by clicking on the message icon for further assistance, as we are here to help ensure a smoother experience for you. Best regards, Lexus Support Thanks for getting back to me but as I said this has been since March 2024 so it’s not adhoc trips that it no longer records on the app it’s every trip since then. My profile is always recognised as my phone is always on me and I use Apple play to connect. If my profile was not recognised I would get the warning for that as that’s happened previously when there was yet another app glitch and it repeatedly stated ‘profile is not synched’ and I had to delete the app and change passwords to get it working again, on the advice of the tech guy at my dealers when I took the car in, and it’s not Apple Play that is interfering with the app because prior to March I have always used Apple Play. The app does know where the car is as I’ve checked that this morning and it is showing at my home address.