Jio-bp pulse Charge

There was absolutely no indication in the app that I needed to maintain a minimum ₹50 balance in the wallet while recharging. I had added ₹250 to the wallet and selected a ₹250 charging amount, but the app simply showed an “Insufficient Balance” message without explaining why. This left me completely confused, and I ended up wasting nearly half an hour trying different things—force-closing the app, reconnecting the charger, and troubleshooting on my own. Eventually, I had to call customer support, and only then was I informed that I could charge for a maximum of ₹200 because ₹50 must always remain in the wallet balance. After the call, I tried adding another ₹50, only to discover that the app requires a minimum wallet top-up of ₹100. Why am I being forced to add more money than I actually need? This feels unnecessarily restrictive and frustrating. My bigger question is: why is a wallet mandatory in the first place? Why not allow direct payment methods like UPI, cards, or net banking at the time of charging? The entire experience feels inconvenient and designed to lock users into maintaining a wallet balance. Between the poor communication, confusing error messages, forced wallet top-ups, and expensive charging rates, the experience has been extremely disappointing. It was frustrating enough that I stopped using Jio chargers altogether.

I usually don’t post reviews but I have to appreciate the facility and infrastructure that Jio BP is providing. They have huge charging hubs and provide on ground support to identify your suitable charger and in case you face any issues - something that no one else is providing. It’s always irritating to reach a charging station and not know which charger to use or face glitches in getting the charger to work but here you can charge stress free with a jio bp professional on the ground to support in case required. Great work!

I’ve used this app twice to charge my Nexon EV at the same charging station. The app has all the features I mostly use. The reserve feature does not allow me to edit the date and time to reserve a charging point. It is waste to have a reservation feature if we can’t make pre-reservation. Saver packs - I don’t know what that feature is. But the section is always empty. There is nothing in it. While charging the vehicle, the information on how much energy is consumed, and time taken, doesn’t refresh very often. Apart from them, the application is smooth.