Stir Crazy Kids

I don’t think I’ve ever bothered writing a review for an app, but whoever develops and/or owns this really needs to know how painful it is. I’m not sure whether you’re parents but I am dumbfounded how it passed testing. As a parent, when we order a lunch order we need it to be fast, reliable and convenient. All the things this app is not. Sometimes we’re ordering because it’s a special occasion, most of the time it’s because we’re unorganised, don’t have anything at home for lunch and are in a rush. It’s just taken me around 15 minutes to order for my kids, because it takes so long to load once you select an item and need to move to the next thing. I was actually surprised I was able to pay and complete the order, because there’s been many times I’ve got to this step and it’s stayed on the spinning wheel of death. I used to order my kids a lunch order every Friday as a treat and now they’re lucky to get one once a term because I avoid having to use this painful app. There’s actually been times I’ve chosen the mad morning dash to the supermarket before school over trying to use this thing. Please sort it out. Update 03/05 - I tried to use this app again this morning and after 45 minutes of the spinning wheel of death on the payment screen, I gave up and had to do a mad dash to Woolies. I’m stressed and then the kids are stressed and it’s a horrible way to start the morning. I’m boycotting the app and ordering from the canteen until the school chooses to get a new supplier or the app can work reliably.

As a mum, ordering your children’s lunch orders should be easy. I don’t have any bread at home, I’ve been unwell and just come out of hospital. With the cut off time being 8am really doesn’t give me enough time when this stupid app takes a million years to load. In fact I counted that each step you are averaging 1-2 minutes loading time just to add an item to cart and then trying to pay for them is another problem. I have once had my girls call from school saying there lunch order did not come because the app didn’t load the payment page and timed out. I didn’t know and assumed they would be getting there lunches.. I don’t understand why we are being forced to continue to use this app while other schools are using much easier ones! It seems the canteen ladies really don’t care about the parents needs not out to listen but will happily take our children’s money at the canteen each day. I’m very annoyed!!

This app is a point of constant frustration - constant spinning wheels, forcing me to reset up each time you deploy an update. And multiple times where I have got to the point (eventually) of processing a payment and seen it appear to go through, but the spinning wheel never actually completes (leading to orders not processed). Apple teaches ordering apps as the basic 101 of app development - do better! I should not have to delete and reinstall the app every time I need to use it to actually start an order (but I do). I should not have to close all other apps to be able to use this (101 from Apple again - after you switch apps they remain active for only a short time, then they revert to a suspended state and are not actually running or using system resources), stop providing this instruction to your customers, if your simple ordering app is using that much of a system there is something fundamentally flawed with your design and architecture.