App Profile: Engati

Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox

- Manage omnichannel conversations anywhere, anytime
Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.

- Collaborate with your peers
Invite other agents to your chat for group conversations and resolve issues quickly.

- Get notifications for new requests
Get app notifications for new requests, new messages, and SLA violations

- Access user details during the conversation
View user details, notes added by other agents, recent conversations, and other data during the chat.

- Interact in 50+languages
Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation.

- View actionable insights
Track analytics about response time, resolution time, SLAs, channels, and agent performance